How to Unfreeze Your Venmo Account | Incompreneur

How to Unfreeze Your Venmo Account [All Reasons & Fixes]

Having trouble accessing your Venmo account? We feel you. 

Is your Venmo account frozen, and you don’t know what to do? Are you unable to access the money in your wallet? Have no fear! It’s quite possible that you can unfreeze your account with a few easy steps. 

You don’t want to miss out on all of the great features and benefits of having a Venmo account. We have put together this helpful guide so you can quickly get back up and running again.

For an easy solution, keep reading to learn “How To Unfreeze Your Venmo Account” NOW!

How to unfreeze your Venmo account

If you’re unsure why your account is frozen, please get in touch with Venmo directly. They are available via email, chat, or phone.

The most common reason an account is frozen is due to suspicious activity, such as possible fraud or incorrect financial details. 

If so, Venmo will contact you via email or text with instructions on unfreezing your account.

If you don’t receive any warnings, then the first step is to log into your Venmo account.

  • Click the gear icon (your profile settings) and select ‘Account.’ 
  • Once you’re in the account settings, 
  • Click ‘Freeze Account.’ 

A form with questions about recent transactions that could have caused the freeze will appear.

Answer all of the questions to the best of your knowledge and submit the form. It can take up to 48 hours for Venmo to review your answers and unfreeze your account.

Due to payment failure

Venmo Payment Failure | Incompreneur

If Venmo freezes your account because of failed payments, you can follow the steps in the app to get your account working again.

The Venmo app will tell you when your account is frozen. You will also get messages asking you to try again later when you try to send a payment.

You will need to pay the money to get your account back.

due to security or user agreement violations

Contact their customer support team if your account is frozen because of security or user agreement violations.

When you ask for help from Venmo’s customer support team, they will probably ask you to show them some documents that prove who you are. It helps keep your account safe from someone else’s use without your permission.

The next step is to tell customer service why your account was frozen. Be sure to give all details, including pictures or records that show what happened.

Finally, if you give Venmo all the information it needs, it will review your account and decide whether or not to unfreeze it.

If your account is approved, it should return to normal in a few days. But if they find that you broke the user agreement, they may keep your account frozen.

Remember to have all the details ready before you contact customer service. This way, they will be able to help you more. Good luck!

How to contact Venmo to unfreeze your account

How To Contact Venmo | Incompreneur

Here’s a step-by-step guide on how to contact Venmo and get back to using their services:

  • In the upper left corner, tap the menu icon.
  • At the bottom of the menu, tap “Get Help.”.
  • In the middle, click “Contact Us.”.
  • Then select “Chat with Us.”
  • It will start a live chat with an operator.

You can also follow the method below:

  • Search the web for Venmo support and contact information.
  • Here, you should be able to find their customer service team’s direct number and email address.
  • Once you have the details, call their support team and explain your problem.
  • You may need to verify your identity.
  • Ensure to include essential details like your account details and why you cannot access it.

3 Ways To Contact Venmo Support to Unfreeze Your Account

Contacting Venmo Support for unfreezing your account is simple and quick. If your account freezes despite no negative balance, reach out to Venmo Support to resolve this issue promptly. You have three easy ways to do this.

Via Smartphone: Open the Venmo app, tap “Get Help,” and choose your preferred contact method—email, call, or chat. You can contact them on weekdays from 6:00 AM to 11:59 PM CT, and weekends from 8:00 AM to 10:00 PM CT. For optimal assistance, calling between 10 AM and 6 PM at 855-812-4430 is advisable.

Using Your Computer: Visit Venmo’s official website, find the “Contact Us” section at the bottom, and fill out the online form. Provide your details and wait for their response. This method allows you to conveniently seek support from Venmo.

Why is my Venmo account frozen?

There are a few reasons why Venmo might freeze your account. It could be because of something you did or a technical problem. You can get your account back through the steps above.

The most common reason is fraudulent activities, like money laundering or identity theft.

Venmo will investigate if someone files a claim against you. They may freeze your account until the investigation is complete. It can be frustrating, but it is necessary to ensure that all Venmo users are safe.

Venmo may freeze a user’s account if they are not following the rules. For example, if the user has done something that is not allowed according to Venmo’s Terms of Service, their account could be frozen.

Sometimes, even if you have done nothing wrong, your account may be accidentally frozen. It happens because of technical errors or glitches. You can contact the Venmo Customer Service team, and they will help you get your account back.

You should spend money according to the account limits. Otherwise, Venmo may freeze your account.

You can only transfer a certain amount of money to your bank, depending on verification. If you have not finished verifying your identity, you can only transfer $999.99 and spend $299.99 in one week.

If you verify your identity, you can transfer up to $1999 at a time. You can also spend up to $7,000 a week on purchases.

What Happens When Venmo Freezes an Account?

When Venmo freezes an account, several signs indicate this occurrence. If your payments repeatedly fail or you encounter app glitches, it doesn’t necessarily mean your account is frozen. To confirm, watch for specific indicators: Venmo will email about potential privacy policy triggers and display a pop-up notification during payment attempts.

An unmistakable sign of a frozen account is the inability to initiate any transactions. If you experience these cues, it’s likely that Venmo has temporarily locked your account. Understanding these signs helps in addressing and unfreezing your Venmo account promptly.

Venmo Restrictions

Venmo Restrictions | Incompreneur

If you abide by these rules of Venmo, it will not freeze your account:

  • No cigarettes
  •  No copyright infringement
  •  No illegal activities
  •  No drug materials
  •  No hate promotion
  •  No weapons
  •  No stolen goods
  •  No sexual services
  •  No personal sharing info
  •  No credit repair, debt settlement, or insurance
  •  No government-identified fraud
  •  No currency exchanges or check cashing
  •  No get-rich-quick schemes
  • No Recurring Payments
  •  No grants or lottery contracts
  •  No off-shore banking
  •  No traveler’s checks or money orders
  •  No bribes.

How long does it take Venmo to unfreeze your account?

The answer is usually within 24 hours. However, it can take longer, based on the reason your account was frozen in the first place. Venmo analyzes each case and unfreezes accounts when they feel safe.

If you think your account was frozen by mistake, contact Venmo customer service and ask them to look into it. They will do their best to resolve the issue quickly.

If it takes longer than 24 hours, you can always check the Venmo status page. It will keep you updated on any technical issues Venmo might be facing that could be stopping the unfreezing process.

What To Do If Your Account Is Temporarily Frozen Due to A Failed Payment

If your Venmo account gets temporarily frozen due to a failed payment, there are essential steps to address this issue promptly. First, ensure your payment method has enough funds or available credit. Adding a new payment method or transferring funds can cover the transaction.

Double-check recipient details like their Venmo username or email address to prevent transaction mistakes. If the issue persists, seek assistance from Venmo’s customer support. They can provide valuable insights into the reasons behind the failed payment and guide you through the resolution process effectively.

How To Withdraw Money From locked Venmo account?

There are several ways to get your money out. The first thing to do is contact Venmo’s customer service team. They can help you unlock your account and get your money out safely.

Once your account is unlocked, you can withdraw the money using an ACH (Automated Clearing House) transfer or a debit card. You can link your bank account with Venmo and then easily transfer the money. With a debit card, you can withdraw money from any ATM Machine.

How To Delete a Frozen Venmo Account?

If your Venmo account is frozen, It’s easy to delete. All you have to do is

  • Open the Venmo app
  • Go to your settings.
  • Tap “Delete Account” at the bottom of the page
  • Select “Delete my Venmo account”.
  • Then follow the on-screen instructions to delete your account.

You may be asked to enter your password and other details to confirm the deletion. Once you do that, your account will be deleted from Venmo.


Does Venmo offer FDIC insurance?

No, Venmo does not offer FDIC insurance. FDIC ensures that customers’ funds will be recovered if their bank fails up to a specific limit. But Venmo has its own protection for funds.

What happens to my funds if Venmo shuts down my account?

It could be a hassle if Venmo shuts down your account for whatever reason. But don’t worry! Your funds are safe and will not be lost. Venmo takes account security and safety very seriously. So if your account is compromised or shut down, all your money is safe and secure.

Can I call Venmo to unfreeze my account?

Yes, you can call Venmo to unfreeze your account. They have a dedicated customer service team ready to help from 10 am to 6 pm, 5 days a week. When you call them, have your account details like username and phone number ready to provide them.

Final Thought

That’s it! You now know how to unfreeze your Venmo account. There are several steps you need to go through, but the process is easy.

First, log in to your Venmo Account and review your account to ensure all the details you’ve listed are correct. Then, contact Venmo customer service and provide proof of your identity. Lastly, wait for Venmo to review your information and unfreeze your account.

With these steps, you can get back to using Venmo in no time! Keep an eye on your account and your details up-to-date to avoid future issues. Good luck!

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